Fintech Deep Dive Reviews: Monzo Bank

The Banking App That Took the UK by Storm

Illustrated image based on Monzo’s Product Photo available in their Press Pack

I’ll start this article with an introduction to the column, Deep Dive Reviews. Reviews are something of an enigma, people trust them, and they don’t. For some, they provide a much-needed opinion on whatever they are looking at buying, but for others, people feel like manipulated by social proof. Both could happen under one product that I’ve seen personally, but you tend to be able to spot the paid-for reviews after a while.

My purpose here with the column is to provide a more in-depth insight into various Fintech products or services, not just a surface-level review. Naturally, each review will include multi-part 5-star rating system as well as a length of time I’ve been using the product or service.

I thought it would be best to start this series with the service I’ve been using the longest in the Fintech space: Monzo Bank. Full disclaimer in case you haven’t read the About Fintech Central section; I used to work for Monzo as a ‘COp’ (Customer Operations, i.e. Customer Services Advisor).

Though I only worked for them for a few (rather stressful) months, it does give me deep insight into Monzo compared to the average customer. Don’t get too excited though, even if I remembered any of their confidential stuff, I wouldn’t be revealing…